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Privacy Policy

Privacy Policy

Trina Solar issues this privacy policy as its commitment on protecting the privacy of every individual or company. This statement outlines our policy to protect the personal data you provide us and we collect when you visit our Website. We treat your personal data confidential and we comply with statutory data protection regulations, especially the EU General Data Protection Regulation (GDPR), where applicable.

 

Controller

Controller with respect to operation of the Website and processing of data collected through the Website is:

Trina Solar Co. Ltd.
No. 2 Tianhe Road
Trina PV Industrial Park
Xinbei District
Jiangsu
China

Controller with respect to all data processing which is carried out by Trina Solar in the performance of service in the respective countries where Trina Solar operates, as well as with respect to local processing of data which are transferred by Trina Solar Co. Ltd. to the respective Trina Solar local establishment due to your visit of the respective local page of our Website, is the respective Trina Solar local establishment whose contact details you will find under Contact us.

In this Privacy Policy "Trina Solar" means both Trina Solar Co. Ltd and all local establishments of Trina Solar processing personal data. The regulations below apply to all of them equally.

 

Data Processing at Use of the Website

It is generally possible to use our Website without providing your personal data. For the convenience of your visit or for providing you services after you visited the Website it may be necessary to collect and process your personal identifiable data and background information. For example, the web server we use automatically records information which your browser transfers to us when you visit our Website. Recorded information are the IP address of the computer or other device you use, date and time (including time zone) of the respective access to the Website, as well as information on what page or file was accessed, the domain from which you access our Website (so-called referrer URL), the operating system and the browser you use. Processing these data, especially your IP address and the other information mentioned above, is required to make it possible to provide the Website at all. For this purpose, you IP address must be stored for the time of the session. Trina Solar will principally not bring these data together with other data from other sources. Data processing to enable use of the Website is required as we have a legitimate interest in providing our services.

However, you reserve the right of offering us more personal data via our Website. If you do not want your confidential data collected, please do not submit it to us.

If you send us an inquiry using our contact form or the contacts provided at our Website, we will store and use the data you provided in the contact form or your e-mail, including the contact details you gave in the inquiry or e-mail, in order to fulfil the purpose related to the transfer, for example to process your order or for any subsequent questions.

Collection and use of these personal data is carried out in accordance with legal regulations on the performance of or entering into a contract, to the extent that you provide these personal data in order to enter into a contract with us. Only in such case is it necessary that you provide personal data. Otherwise, storage or use is carried out to pursue our legitimate interest, i.e. processing your request diligently.

 

Other Data Processing

When you instruct us to render a service or deliver goods, or we require your services, we collect, store and use your personal data only to the extent necessary for the provision of service or the execution of contract. Data processing in this context is legally based on the performance of a contract. The personal information you provide us may be stored and processed where we or any affiliates conduct operations. This may also require disclosing your personal data to our affiliates or service providers which we engage for the provision of service or the contract performance, for example shipping companies or other service providers. Also a transfer to the service providers we engage is then carried out to fulfil a contract.

In all cases where data processing as described above serves the purpose to fulfil a contract, the provision of your personal data is necessary for the conclusion of contract. Without your personal data performance of contract would be impossible for us.

 

Newsletters

If you would like to receive our newsletter you need to register for the respective newsletter. For the registration and to send you the newsletter we need your valid e-mail address. To make sure that you are the owner of the provided e-mail address and in fact would like to receive information from us, we use the so-called double opt-in. After you have submitted your registration you will receive a link to confirm and thereby enable subscription to the newsletter. Once you have enabled the newsletter service by clicking on the link, your registration comes into effect and the newsletter you subscribed to is sent out.

Data processing for the newsletter is legally based on your confirmation which you give separately during registration. It is of course possible to unsubscribe from the e-mail newsletters and to revoke the consent you gave to the sending of newsletters. To unsubscribe or revoke your consent you only have to send us an e-mail or click the unsubscribe link contained in each newsletter.

 

Cookies

When you use our Website, small text files, so-called "cookies", are stored on your computer's hard disk. These cookies track information about your computer's navigation on our Website (pages you access, date, time, how long you visited etc.). A cookie is downloaded at your first visit of a website by a browser to allow the server to determine the computer when it visits again, in order, for instance, to track statistical information about navigation to and throughout certain areas of our Website.

Some cookies are important for our Website to function and are enabled and used by us by default once a user visits the Website. These cookies are deleted once you close your browser (so-called session cookies). Our Website uses these cookies to facilitate use and provide contents as well as customize the contents to your chosen settings and information needs. You cannot personally be identified by any of the information we collect via these cookies. It is necessary for us to place these cookies to be able to provide the Trina Solar online offer and, beyond that, continue to optimise it via certain functions as requested by you. Data processing in this context is required to pursue our legitimate interest which is to provide a functioning online offer to our Website visitors, and to make a visit and use of our Website as convenient and efficient as possible.

We also use certain so-called persistent cookies which are stored for a certain period which varies depending on the cookie. These persistent cookies help us in particular to improve our Website navigation and to measure the effectiveness of our overall Website experience. We use these cookies only with your consent for defined purposes and services, which are detailed in the sections below. You can review and change your settings on these cookies anytime here .

Generally you can set your browser options to inform you when cookies are placed, to stop accepting cookies automatically or in certain cases, or to allow placing cookies only in individual cases. You can also delete stored cookies in your browser settings. However, if cookies are disabled, our Website's functionality may be limited.

 

Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") which allows an analysis of how you use our offer, based on cookies. The cookies used by Google Analytics are stored for a maximum of two years. The information generated by the cookies about your use of our Website (including your IP address) will be transmitted to and stored by Google on Google servers also outside the Member States of the European Union ("EU"), such as the United States. Trina Solar uses Google Analytics together with the customization "_anonymizelP()". As the IP anonymization is enabled for our offer, Google will truncate your IP address before it is transferred to a Google server in the United States within the EU or other parties to the Agreement on the European Economic Area. Google will use this information on our behalf for the purpose of evaluating your use of our Website and other offers, compiling reports on Website activity and providing other services relating to the Website activity and internet usage for us, such as understanding the ways through which you reached our website.

You may refuse the storing of cookies by selecting the appropriate settings on your browser. However, then you may not be able to use our offer with its full functionality. Furthermore you can prevent Google's collection and use of data created by cookies and relating to your use of our Website and services (including your IP address) including its processing by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. For additional information on Google's processing practices in connection with Google Analytics and Google's further handling of the data processed please visit Google's respective website (http://google.com/analytics/terms/de.html), as well as Google's privacy policy (https://policies.google.com/privacy?hl=en-GB&gl=en). For details in particular on the implementation of the data subject rights exercised by you, please see here: https://privacy.google.com/businesses/processorterms/.

For the transmission to the United States of America we and Google adopted the standard data protection clauses of the EU Commission and, along these clauses, agreed on taking appropriate protective measures, which, depending on the level of protection for the data required, also include encryption as well as further measures and may be improved in line with the legal and technical requirements for an adequate level of protection of the data.

We only activate Google Analytics with your consent and use the service only then to analyse the use of our Website and services so as to continuously develop and optimise our Website and services in a user-friendly way. You can withdraw your consent any time for the future, by changing your settings on cookies here .

Trina Solar will not carry out an automated decision-making process, including profiling.

 

Hotjar

We use Hotjar, a web analytics tool provided by Hotjar Limited, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta ("Hotjar"), to evaluate the use of our Website and which areas of the Website can be further improved for better usability, provided you consent to this. For this purpose, Hotjar uses and analyses on our behalf cookies and data on how the Website is used, including your IP address, sections of the Website visited, your individual clicks and movements on the Website. The cookies are stored for a maximum of 30 days. IP addresses are truncated before storage by Hotjar.

We only activate Hotjar if you agree to the data processing via this tool. You can withdraw your consent anytime effective for the future by changing your settings on cookies here. All data is transferred to Hotjar on the basis of a data processing agreement between us and Hotjar.

You can also prevent that Hotjar processes your data on our Website and on any third-party websites which use Hotjar by activating the so-called "Do Not Track Me" setting in your browser. Hotjar does not collect or use any data about you if you have activated this setting. For details on how to enable the setting, please see the description under this link: https://www.hotjar.com/privacy/do-not-track/.

For more information on how Hotjar handles personal information, please view Hotjar's privacy policy at https://www.hotjar.com/legal/policies/privacy.

 

Marketo

On the Website the analysis service Marketo is utilized if you consent to this. Provider of this service is Marketo Inc., 901 Mariner Island Boulevard, Suite 500, San Mateo, CA 94404, USA ("Marketo"). Using Marketo we can provide personalised content and offers on our Website, in newsletters and in other communication with users and customers. For this, Marketo analyses the interactions of the individual users and customers on our Website, in particular specific products and personalised pages viewed, in order to gain insight into the needs of the users, relevant information for them as well as appealing designs and communication. In order to analyse the user interactions on the Website, Marketo sets cookies which are stored for a maximum of two years. Marketo processes these cookies and information on your Website visit, such as products viewed throughout your various visits of the Website and contact and registrations forms used. The data may also be processed on servers of Marketo in the United States of America.

We use Marketo as described if you agree to this service. You can withdraw your consent any time for the future, by changing your settings on cookies here . The data transmission to Marketo in the USA is based on the EU standard data protection clauses, which are incorporated in the agreement between Marketo and us. The clauses agreed on also provide for appropriate protective measures for the data, such as data encryption. These protective measures will be further supplemented in accordance with the applicable legal and technical framework for an adequate level of protection of the data. For further details on Marketo's handling of data please view their privacy policy under: https://documents.marketo.com/legal/privacy/.

 

LinkedIn-Advertising

We use the advertising services of LinkedIn Inc., 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn") to promote our services on webpages of LinkedIn and their partners ("LinkedIn ad network") and, if you give your consent, measure the results and effectiveness of these promotions via cookies.

LinkedIn determines in its sole responsibility and discretion which advertising is displayed to a specific user, the time and place of the display and the related data processing. We have no influence or insight in this processing and can only choose from a set of general restrictions which are given by LinkedIn, prior to commissioning the advertising.

For measuring results of our advertising campaigns, LinkedIn sets cookies when you access our Website. These cookies are deleted at latest after two years. When users visit our Website after seeing and clicking our advertising, we and LinkedIn are informed on the user's interaction with the advertising. LinkedIn processes this information, the cookies placed by LinkedIn, and certain data on the user's device (such as the IP address) on their servers in the USA, to determine whether users placed an order or performed another action on our Website due to our advertising. LinkedIn summarizes the overall findings in aggregated reports and provides us these reports, though we do not have insight into data of individual users.

This data processing for measuring ad campaigns and the data transfer to LinkedIn in this context only takes place if you give your consent, which you can withdraw anytime for the future, by changing your settings on cookies here . You can also prevent LinkedIn's cookies from being set via your browser settings and delete any cookies already set. The data transmission to LinkedIn in the USA is carried out only based on the standard contractual clauses of the EU Commission which we and LinkedIn concluded. In addition to the level of protection established by these clauses, LinkedIn and we also provide for adequate protective measures in accordance with the specific processing and the sensitivity of the data, including encryption of the data.

As the processing of your data is carried out directly by LinkedIn in their discretion, only LinkedIn has access to the personal data processed and can fully enforce your rights regarding this processing. We would like to point out that asserting your rights as data subjects can most effectively be exercised directly with LinkedIn. For details on LinkedIn's data processing and contact points for you to exercise your rights against LinkedIn, please see LinkedIn's privacy policy here: https://www.linkedin.com/legal/privacy-policy?_l=en_EN and here: https://www.linkedin.com/help/linkedin/answer/93516/widerspruch-gegen-die-datenverarbeitung-einschrankung-der-datenverarbeitung?lang=en.

 

YouTube videos

Content (such as videos) from the YouTube video platform may be embedded on our website. This service is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland in cooperation with YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (YouTube), a subsidiary of Google.

If you give us your consent to use YouTube videos and visit a part of our website that contains YouTube content, a connection is established to the YouTube or Google servers, which provides them with your IP address. Also, the fact that you have visited our website is communicated when you play the YouTube videos. If you are logged into your YouTube account at the same time, this information can also be directly assigned to your personal profile. You can prevent this by logging out of your YouTube account beforehand. The data processing by YouTube or Google may also take place in third countries outside the European Union or the European Economic Area, in particular in the USA. Details on data protection at YouTube and Google, in particular on the type, scope and purpose of data processing, can be found at: https://policies.google.com/privacy?hl=en.

YouTube also evaluates the views of the videos statistically and provides us with reports on these evaluations, which, however, only contain general information on the views, such as the total number of views. In this respect, we do not receive any more detailed information about the individual data subjects. As far as possible, we embed the videos in a way that YouTube does not set cookies to analyze user behavior when you access the videos on our websites (so-called "extended data protection mode"). We therefore assume that in the context of the evaluations of the video views of YouTube, no more precise evaluation of the behavior of the data subjects takes place and this cannot be assigned to individual persons. However, YouTube carries out the general evaluation of videos automatically and independently, without us being able to deactivate or influence this or gain a closer insight into the analyses.

By embedding the YouTube service, we pursue the purpose of providing visitors to our website with informative videos in the most user-friendly way possible and to statistically evaluate the views of the videos. This is intended to improve the user experience when visiting our webpages.

Please note that there is no adequacy decision by the EU Commission for the USA and that there is no consistently high level of data protection there due to differing legal provisions. The transfer of data to servers used by Google or YouTube in the USA may therefore give rise to additional risks, for example, it may be more difficult to enforce the rights of the data subject to this data. For data transfers to the USA, we have agreed with Google on the standard data protection clauses of the EU Commission, which also stipulate the implementation of appropriate protective measures for the specific case, which may also include encryption of the data depending on the need for protection.

We only provide the YouTube content on our website if you have consented to the processing of your data by YouTube or Google. You can revoke an already granted consent for the respective end device in the cookie settings at any time with effect for the future.

 

Security of your Data

Trina Solar will strictly manage and protect the personal data you offer to us. We have taken adequate technical and organisational precautionary measures to prevent loss, misuse or an unauthorized change of your personal data. We store all personal data you provide on our secure servers. Please keep in mind, however, that a data transfer over the Internet is never entirely secure and that we cannot guarantee security of data transferred over the Internet.

 

Disclosure of Personal Data

Principally, your personal data will not be passed on to any third parties without your expressive consent. Exceptions are made only for transfers to our service providers or cooperation partners who we need to provide our services and our online offer and who we have engaged accordingly (for example technical service providers, service providers for payment or newsletter delivery). Your data will thus be transferred to such service providers and cooperation partners to fulfil a contract or pursue our legitimate interests. In such cases, we ? just as our partners ? strictly comply with statutory data protection regulations. Before passing on your personal data, of course we ensure that any service providers and cooperation partners have taken the necessary technical and organisational measures to ensure an adequate level of protection. The volume of transferred data is limited to the respectively required minimum.

The communication to state institutions and authorities entitled to obtain information will also only be carried out within the framework of legal duties of disclosure or if we are obligated by a court decision to disclose information. In such case disclosure of your data is required in order to comply with a legal duty Trina Solar is subject to.

 

General Storage Period and Erasure

We will process your personal data no longer than providing our services or achieving the processing purpose or pursuing legitimate reasons on our side, including as required by statutory retention periods, require processing.

Personal data relating to you will be erased as soon as the purpose for processing them ceases to exist. If there are legitimate reasons opposing an erasure, for instance statutory retention or storage periods, processing of these data will be limited. In such case the data will be erased as soon as the reason for further storage ceases to exist, for example if the statutory retention period expires.

 

Your Rights as a Resident in the European Union

The GDPR stipulates that you have the right to obtain at any time from us information on personal data concerning you stored at Trina Solar, on purposes of the processing, where such data come from, what kind of disclosure has been carried out, on recipients or categories of recipients to whom personal data have been disclosed, on storage periods, and on the data subject's rights, free of charge, in writing or electronic form.

Above that, you are entitled to require at any time rectification of inaccurate personal data as well as erasure of personal data concerning you, unless legitimate reasons oppose an erasure, or restriction of processing. To the extent that personal data are concerned which are required for providing you our service, erasure or restriction of processing of such data may only be carried out once you no longer use our offer.

On grounds relating to your particular situation, you have the right to object at any time to data processing pursuant to Article 6 (1) sentence 1 lit. f) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, or such processing serves the establishment, exercise or defence of legal claims (Article 21 (1) GDPR). Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data without further reason (Article 21 (2) GDPR).

Moreover, in case you have provided personal data concerning yourself and we have processed your data based on your consent or for the purposes of performance of contract, you have the right to request to be provided with these data in a structured, commonly used and machine-readable format, as well as the right to have this information transmitted to another data controller, where it is technically feasible (so-called right to data portability pursuant to Article 20 GDPR).

You may revoke all of your consents to use personal data at any time with effect for the future.

You may also lodge a complaint with a supervisory authority if you believe that data processing performed by us infringes statutory regulations.

To enforce your rights please contact the local Trina Solar establishment located at your country of residence.

 

Data Protection Officer

Please contact the Trina Solar Data Protection Officer under privacyEU@trinasolar.com.

 

Links to Other Websites

This Privacy Policy shall apply only to the contents of Trina Solar Websites and the data processing performed on the servers we use. It shall not cover such content and websites by third parties to which our offer merely links. On the Trina Solar Website may be links to other websites. We are not liable for the data collection and information practices of these websites. For details on how your personal data are protected at these websites please refer to the privacy statements by the providers of the respective websites.

 

Changes to this Privacy Policy

We reserve the right to review the above Privacy Policy from time to time within the regulatory framework of applicable laws and regulations and publish an updated version on our website, insofar as this is deemed appropriate, for instance due to new technical developments or changes in law or our business operation. Please regularly check and read this website therefore from time to time to ensure that you are familiar with our updated Privacy Policy.

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